ClubReady has officially launched ClubReady Connect! We are excited to share about it throughout the newsletter. In addition to ClubReady Connect, we also have a feature written by our partners at Referrizer and an article about CEO and Co-Founder of Rockbox, Roger Martin.

Quick Links:

• ClubReady Connect
• Winning Connections | Join Us For Our Webinar
• Punch Your To-Do List to the Curb
• Our Featured Partner – Referrizer
• Educational Updates
• Product Updates
• Status Updates

Introducing ClubReady Connect

ClubReady Connect empowers you to engage with your customers conveniently and effectively through SMS and MMS, your members’ preferred methods of communication. It’s ideal for boutique studios, gyms, and clubs of all types.

You can:

• Expand Your Reach
• Increase Engagement
• Communicate Effectively & Efficiently
• Improve Response Rates
• Automate Messaging & Integrate with ClubReady CORE

It all starts with connections. The entire customer life cycle – from prospect to lead to member to next adventure – revolves around how you engage and communicate. Then it all depends on how you’re able to scale those efforts to keep winning and growing. Join us for a live webinar on November 29th at 2:00 ET where we’ll reveal proven connection strategies and tips you can use:

• Expanding your reach for growth
• Increasing engagement to build loyalty
• Matching communications to customer preference
• Automating workflows to eliminate gaps
• How integrations simplify management and effort

To build their network of over 60 boxing and kickboxing studios, they needed the software that would help them grow. It was time for them to start scaling their business and provide brand uniformity to all of their new franchises

The biggest question many business owners ask is: Does more Google reviews mean more Leads?

Referrizer has proven, factual data to show the direct correlation between the number of Google reviews and the impact on Clicks / Calls and Directions on Google map listing. This demonstrates a 37% to 220% increase in the number of leads, delivering between 24x and 78x Return on Investment (ROI) for every dollar invested in reputation management.

This research has been conducted on 57 unique Google My business pages of service oriented small and franchise businesses located in USA and Canada.

Want to grow your reviews exponentially? Referrizer offers a risk-free trial of Reputation Management. Our Guarantee: You will get 300% more reviews compared to the month before or you don’t pay. With time and consistency – you will reap the ROI benefits as well!

Prepare for the upcoming holiday season!

Take the essential measures to guarantee a seamless experience with your customers and within your business.

Begin by verifying that all your ClubReady promotional codes are properly set up.

Afterward, proactively craft communication templates in Connect to share holiday cheer and promote sales.

Lastly, monitor your holiday sales using our iKizmet Sales Revenue page.

Make sure to bookmark our Help Center to locate available resources.

ClubReady

ClubReady Connect

Key features of the new product include:

• Single Sign On
• A Connect SMS Widget inside Workit
• Template accessibility inside Workit for quick responses
• Task completion and tracked text activity
• ClubReady Automation ability to flow through Connect messaging
• Real-time lead sync; no more 30 minute delays
• Connect tab with links to Connect conversations, campaigns, manage template pages
• The updated module can still be found on the Attendance page, third module down.

iKizmet

Class Utilization

The Class Utilization page helps you understand how your various instructors and classes are performing. The general logic for this page is to review, based by your set class capacities, how many of your customers sign into your various classes.

iKizmet now gives you the breakdown of which type of visits are being completed. What percentage of your utilization are members? How many first timers or visits are coming in on an Intro Offer? How many visits are coming from another club/studio in your network?

The updated Class Utilization page will now show you numbers based on the Day of the Week and the breakdown will give you a yearly option.

Looking to add a solution to your current toolbox? Book a meeting with Allison on the ClubReady team.

What’s going on?! Don’t wait and wonder, subscribe to our System Status Update to get real-time updates of any system issues and expected timing for resolutions. You’ll save time by not reaching out to support and can stay focused on helping your team! You can receive these message updates through email, RSS, or webhook.  

Yes — you read that correctly, quarterly newsletters! We have officially updated our newsletter distribution to 4 times a year, but don’t worry — throughout the year, we will keep in touch with you through email updates, social media, and, of course, the customer success team. These newsletters will be providing you with customer spotlights, educational updates, and updated product information.

This quarter we are sharing our newest solution CR Connect, featuring our latest customer story with Pickup Fitness USA, providing you access to our most recent webinar, How Iron Tribe Boosts Member Loyalty, and providing you with the most recent updates related to iKizmet.

Quick Links:

• Customer Spotlight
• CR Connect
• How Iron Tribe Boosts Member Loyalty
• Team Member Spotlight
• Educational Updates
  
• Product Updates
• Status Updates

Turning A Lifelong Passion into A Multi-Unit Fitness Business

Jordan Meinster is the CEO of PickUp Fitness USA Franchise Company. He built his fitness business from the ground up to provide the industry of pickup basketball with structure and stability.

Jordan Meinster has always had a passion for pickup basketball. “I’ve always played pickup basketball. I never really played organized or on teams or in high school or college. I would go to local parks or gyms or rec centers and join any games that were running,” Jordan says. There were many frustrations that came with him playing pickup games versus structured, organized basketball games; the courts were typically crowded and dirty and there was usually no structure to filter people in and out of games. So, Jordan had an idea to “create a business where it’s pickup basketball and you can still show up whenever you want, but it’s more organized.”

Introducing ClubReady Connect

ClubReady Connect empowers you to engage with your customers conveniently and effectively through SMS and MMS, your members’ preferred methods of communication. It’s ideal for boutique studios, gyms, and clubs of all types.

You can:

• Expand Your Reach
• Increase Engagement
• Communicate Effectively & Efficiently
• Improve Response Rates
• Automate Messaging & Integrate with ClubReady CORE

Learn from us and the team from 360 and Jen Groban, Area Manager at Iron Tribe Fitness, as she shares the tips, tricks, and best practices Iron Tribe employs to boost member loyalty and drive business growth across each location. You’ll finish with actionable takeaways around connecting with members that you can put to work in your own clubs or studios!

Graham Pettet, Client Experience Specialist

Resident of: St Louis, MO

Time at ClubReady: 6 years

Family: Just me and my extended family of parents, brother, and sister.

Fitness Hobbies: Hiking, kayaking, rustic/bush-craft camping, taking walks, stretching and resistance training

What I Am Currently Binge-watching: WWE, Naked and Afraid

Most Recent Accomplishment: Finally making time and hitting the road (and railways) to see great cities on my to-visit list such as San Antonio, New Orleans, Charleston, and Boston! Also proud of incorporating band exercises into my fitness routine.

Why I Enjoy Working at ClubReady: I love engaging with and supporting customers, both corporate teams and franchisee and studio partners. Building strong customer relationships is a passion of mine. I enjoy learning a great deal about new styles of large franchise management.

Favorite Quote/Words to Live By: “We’re not helpless… That which we have put between us we can remove.” — Henry Fonda, playing the President of the United States, in the movie “Fail Safe”

“The goal is to improve yourself.” — Captain Jean-Luc Picard, Start Trek

Freezing in the summer?

With customers leaving for summer vacations or taking extended breaks, learn how to use ClubReady to freeze their memberships and put a hold on their reoccurring drafts.

Refer to these articles to learn more.

Make sure to bookmark our Help Center to locate available resources.

iKizmet

Do you want to know the average number of visits by your entire client base? How about the difference in average visits from your various membership options? Or even how often your 10-class packs visit your business each month. The updated Average Visits per Client module in iKizmet allows you to filter by the different revenue categories to see the difference. It also allows you to compare, via a trend line different packages or categories.

The updated module can still be found on the Attendance page, third module down.

iKizmet will now give you access to your Check-Ins data. This module will match the report already in ClubReady but with some visuals and a deeper dive into the hours of those check-ins. Ask your SAM/CES or iKizmet support if you would like to turn on this new page.

Looking to add a solution to your current toolbox? Book a meeting with Allison on the ClubReady team.

What’s going on?! Don’t wait and wonder, subscribe to our System Status Update to get real-time updates of any system issues and expected timing for resolutions. You’ll save time by not reaching out to support and can stay focused on helping your team! You can receive these message updates through email, RSS, or webhook.  

Some days are easy breezy, while others feel a bit longer, especially when running a business. It can sometimes feel overwhelming. You do your best to engage with customers and lead your staff while trying to stay fit yourself. We get it! That is why Chris Gallo, Vice President of Sales at ClubReady, sat down to talk about how innovative technology can streamline your business processes, no matter the fitness establishment you own, so that you can focus on the member’s experience.

So, dive into this newsletter. It will provide important educational training about sales packages for associated members and families, the latest iKizmet updates for the At Risk Members module, and the new Demographics module allowing you to look deeper into your client base, Scheduling Reimagined updates, and much more.

Quick Links:

• Customer Spotlight
• Fireside Chat With Chris Gallo
• Team Member Spotlight
• Educational Updates
• Product Updates
• Status Updates
• It’s Time To Celebrate

Helping Stretch Zone Scale Across Locations

This month we would like to spotlight Stretch Zone, a leading franchised stretching concept that offers proprietary, practitioner-assisted stretching sessions to help clients achieve an enhanced quality of life. With a steady cadence of location openings, Stretch Zone has passed 250 locations, is well on their way to 300, and is definitely in growth mode.

When you’re expanding that quickly, consistency and reliability are critical. From the beginning, Stretch Zone has found that with ClubReady. “It’s enabled us to scale the brand by ensuring consistency across the locations,” says Keith Trawick, Chief Information Officer of Stretch Zone. Read more from our conversation with our friend and customer as he talks about growth and what brands should look at when scaling their operations.

Learn how innovative technology can revolutionize your operations and streamline business processes, no matter the type of fitness establishment you own. Gain invaluable insights and expert tips directly from Chris Gallo, and his unique history, empowering studio owners to leverage technology effectively and thrive in the ever-evolving fitness industry.

Christopher Smith, Senior Customer Experience Specialist

Resident of: Foothills Ranch, CA

Time at ClubReady: 4.5 years

Family: fiancé and two dogs (Mia and Bruce Wayne)

Fitness Hobbies: lifting weights, daily walks with the dogs, hikes

What I Am Currently Binge-watching: It’s Always Sunny in Philadelphia, Seinfeld, and The Office

Most Recent Accomplishment: Getting engaged.

Why I Enjoy Working at ClubReady: I have always loved being active and staying in shape. I have my BA in Exercise Science and ClubReady is a way to stay connected to the fitness industry. As well as the relationships with both the team members as well as the customers I work with daily.

Favorite Quote/Words to Live By: “Roads? Where we are going, we don’t need roads” – Dr. Emmett Brown

Dive Into Summer

By setting your sales packages to allow associated members, families can enjoy working out together and sharing the benefits of the same membership.

Refer to these articles to learn more.

Make sure to bookmark our Help Center to locate available resources.

ClubReady

Our latest Scheduling Reimagined release creates a more customizable experience and saves you clicks. New features include:

• Color customization allows clubs to select virtually any color to display for classes or services.
• A monthly view for a comprehensive snapshot of the entire month.
• An “Add Client” button from within the class roster. You can now book a prospect directly into a class without adding them first.

Check out these new features by clicking the video below.

iKizmet

Our new At Risk Members module is another tool to combat attrition. Using this module will allow you to see which of your members had been coming to classes and recently stopped visiting. This module will rank those At Risk Members by the amount of revenue they are generating. It will also give you the ability to include or exclude future bookings in the At Risk count.

If you want to dive a little deeper into your client base, then the new Demographics module is for you. This new page lets you see and group your clients by referral source, age, zip code, and gender. You can also see lifetime spend and visits. All of the data for this module is limited to what is entered into ClubReady.

Be on the lookout for some more updates in July!

Looking to add a solution to your current toolbox? Book a meeting with Allison on the ClubReady team.

What’s going on?! Don’t wait and wonder, subscribe to our System Status Update to get real-time updates of any system issues and expected timing for resolutions. You’ll save time by not reaching out to support and can stay focused on helping your team! You can receive these message updates through email, RSS, or webhook.  

We are excited to celebrate all the new accounts that were added in the last month.

Let the fun begin! With the end of another school year, summer is upon us, and it’s the official kickoff to summer, which is always an interesting season for the fitness industry. With the nice weather outside, people want to spend more time outdoors doing workouts, hiking, or general outdoor activities. However, while summer usually boosts physical activity, as a gym owner or manager, even a personal trainer at a gym, it can mean fewer clients coming to the gym to work out. So, it’s the perfect time to look at the data and think about more ways to entice members back during the summer.

This newsletter will provide important educational updates on monitoring and managing your past-due customers, information about Scheduling Reimagined, and our rebuilt mobile app for iKizmet. In addition, provide you with available education and training times, status updates, and more.

Quick Links:

• Customer Spotlight
• Team Member Spotlight
• Educational Updates
• Product Updates
• Status Updates
• It’s Time To Celebrate

Turning a Lifelong Passion into a Multi-Unit Fitness Business

Hear from our customer spotlight, Jordan Meinster, the CEO of PickUp Fitness USA Franchise Company. He built his fitness business from the ground up to provide the industry of pickup basketball with structure and stability.

“I’ve always played pickup basketball. I never played organized, on teams, or in high school or college. I would go to local parks, gyms, or rec centers and join any running games,” Jordan says. Many frustrations came with him playing pickup games versus structured, organized basketball games; the courts were typically crowded and dirty, and there needed to be a structure to filter people in and out of games. So, Jordan had an idea to “create a business where it’s pickup basketball, and you can still show up whenever you want, but it’s more organized.”

– Jordan Meinster, CEO, Pickup Fitness USA

Nacho Siordia, Senior Customer Experience Specialist

Resident of: Solvang, CA

Time at ClubReady: 2 years in June

Family: I live with my partner and three cats, two of them are three years old, and the other is a 16-year-old that showed up at our door, and we took her in.

What I Am Currently Binge-watching: “Beef” on Netflix, followed by the last season of “The Walking Dead.”

Most Recent Accomplishment: After years of thinking about signing up for a ceramics class I finally did it and built my very first bowl by hand.

Why I Enjoy Working at ClubReady: The studio owners that I speak with are the best. I love being part helping them with the opening of their dream studio. It’s gratifying knowing that I am helping someone who will help thousands of their customers with their passion for fitness.

Favorite Quote/Words to Live By:
“When you get tired, learn to rest, not to quit.” –Bansky

Monitor and Manage Your Past Due Customers

Learn how you can view which customers have been defaulting on their payments, following up and helping prevent future collections.

Refer to these articles to learn more.

Make sure to bookmark our Help Center to locate available resources.

ClubReady

Our latest Scheduling Reimagined release creates a more customizable experience and saves you clicks. New features include:

• Color customization allows clubs to select virtually any color to display for classes or services.
• A monthly view for a comprehensive snapshot of the entire month.
• An “Add Client” button from within the class roster. You can now book a prospect directly into a class without adding them first.

Check out these new features by clicking the video below.

iKizmet

We have rebuilt our mobile app! The backend coding will make it easier to update going forward. While the desktop version will always be more robust than the native mobile app this rebuild allows us to display certain metrics in the mobile app that we were not able to do before.

This app is included in your current iKizmet subscription. Using the same credentials as the desktop version to gain access.

In addition, iKizmet has updated some metrics on a few My Dashboard page modules.

We are now including Forecasted Revenue in the Total Revenue module. This allows a user to see what their forecasted end-of-month total revenue to be.

Scheduled Cancellations will now be shown in the Membership Units module. This data point is looking forward 60 days to see who is scheduled to cancel their agreement.

On the Membership Revenue module, we have replaced Average Revenue per Unit with Average Membership Revenue. The metric will show unique members instead of all transactions. If a member has multiple membership transactions in the month, they will only be included in the calculation once.

Be on the lookout for some more updates in June!

Looking to add a solution to your current toolbox? Book a meeting with Allison on the ClubReady team.

What’s going on?! Don’t wait and wonder, subscribe to our System Status Update to get real-time updates of any system issues and expected timing for resolutions. You’ll save time by not reaching out to support and can stay focused on helping your team! You can receive these message updates through email, RSS, or webhook.  

We are excited to celebrate all the new accounts that were added in the last month.

As you swing into the Spring season, and your club members are focused on getting their bodies beach ready after a long winter, we are here to provide tools, tips, and tricks to make the experience as easy and refreshing as a spring day.

This newsletter will teach you about new product releases, available education and training times, services, and support updates. Hear from Sarah Gevinski, a Franchise Owner with Club Pilates, about her story of becoming an entrepreneur and running a fitness business.  

Quick Links:  

• Customer Spotlight
• Team Member Spotlight
• Educational Updates
• Product Updates
• Status Updates
• It’s Time To Celebrate

Hear from our customer spotlight, Sarah Gevinski, a Franchise Owner with Club Pilates, about her story of becoming an entrepreneur and running a fitness business.

What made you decide to open your own franchise?  

Gevinski: “I’m a worker. I’m a workaholic. I always knew I was going to have my own sort of business, but I didn’t know what that would be. Finding a franchise, especially in something that I really believed in and already wanted for myself, has made it so much easier to follow the model. It’s still my own business. I have my own freedom to run the business how I like, but I have the support of the Corporate sales and marketing teams that they have to help support. That was almost a no-brainer.”

Chris Brandt, Sr. Customer Experience Specialist

Resident of: St. Peters, MO

Time at ClubReady: 4 years, six months

Family: I have my wife and two daughters

Fitness Hobbies: I love playing sports, fishing, and video gaming. However, softball has been my biggest hobby for the past few years.

What I Am Currently Binge-watching: I’m caught up on all my favorite shows, so I’m currently binge-watching a show called Suits.

Most Recent Accomplishment: I personally haven’t accomplished anything big recently. I’ve mainly been focusing on helping my girls achieve their goals/accomplishments in school or gymnastics. So it may not be my most recent accomplishment, but just being a dad is my favorite one!

Why I Enjoy Working at ClubReady: The main things I enjoy about working at ClubReady are the people I get to work with and also knowing that what we do is helping thousands of people live and promote healthy lifestyles. We may not be on the front end of that, but what we do helps the studio owners and gives them the opportunity to focus more on giving their customers the best workouts and supporting that healthy lifestyle. The friends I have made over the years working here have been one of the best parts, though we have some amazing people that work at ClubReady!

Favorite Quote/Words to Live By:
“You will face many defeats in life, but never let yourself be defeated.” -Maya Angelou

Spring into Savings!  

Make it easy for your customers to purchase upcoming deals you may have for this warmer season.

Refer to these articles to learn more:

Make sure to bookmark our Help Center to locate available resources.

ClubReady

Our latest Scheduling Reimagined release creates a more customizable experience and saves you clicks. New features include:

• Color customization allows clubs to select virtually any color to display for classes or services.
• A monthly view for a comprehensive snapshot of the entire month.
• An “Add Client” button from within the class roster. You can now book a prospect directly into a class without adding them first. 

Check out these new features by clicking the video below.

iKizmet

The ability to track which members are not attending your club is critical to your business operations and revenue. Fortunately, iKizmet’s Zero Visit Members module, located under the Clients tab on the Memberships page, will show you exactly which of your members have yet to be in for a visit.

With this easy-to-read chart, you can easily flag those who need to use their membership package and get a list of your members who have yet to attend a service. You can also see the date of their last visit. Next, open the ‘Raw Data’ view to identify trends with recurring non-attenders, create a plan to re-engage, or potentially backfill those who will leave because of a lack of engagement. The insight created with your data can help you get ahead of any attrition that may be coming.

The iKizmet support team suggests you couple the Zero Visit Members Report with your Membership Retention Heatmap to pinpoint historical trends of engagement drop-off periods.

Looking to add a solution to your current toolbox? Book a meeting with Allison on the ClubReady team. 

What’s going on?! Don’t wait and wonder, subscribe to our System Status Update to get real-time updates of any system issues and expected timing for resolutions. You’ll save time by not reaching out to support and can stay focused on helping your team! You can receive these message updates through email, RSS, or webhook.  

We are excited to celebrate all the new accounts that were added in the last month.